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FAQs

If you find that your earring back is slightly loose, here's a quick fix you can try at home:

  • If the earring back is loose: Gently squeeze the loops of the earring back together between your thumb and forefinger. Then try it on the earring post again.
  • If you need to widen the earring back: Use a credit card to gently pry the loops apart.

This simple method can be used for all your earrings to ensure a secure fit.

Ordering

If you have a gift card that you would like to use for your order with Latelita, simply include the gift card code when you place your order. Rest assured, we do receive and apply your gift card to your purchase.

If there are any issues with the delivery address for your Latelita order, please contact customer care immediately. We will work with the courier service to amend and update your address details so that your parcel can be re-delivered to you in a timely manner.

If you have received a faulty/damaged item, our sincerest apologies for the inconvenience. We understand that receiving a product that doesn't meet your expectations can be disappointing. Please return the item via the normal returns process. Upon receiving the faulty item, we will examine it, and if you would like a replacement, we will endeavor to match the product as closely as possible to the original. If you prefer a refund instead, simply indicate your choice on the return portal. For faulty items returns label fee`s will be automatically waived.

Newsletter subscription discount codes from Latelita are typically not applicable to sale items since they have already received a price reduction. The discount codes are meant to be used on full-priced, non-discounted products. 

Gift card codes can be used towards sale and non-sale items.

If you are interested in purchasing a specific item from Latelita and would like to know the current stock count, please contact us directly. Although our website displays the available stock, we can also alert you if additional stock becomes available, especially in the event of returns, and reserve items for you if needed.

Unfortunately, different discounts or promotional offers cannot be combined on the same Latelita order. You may use each discount code separately on non-sale items. For more details, please refer to our terms and conditions.

Products

  1. What types of jewellerry do you offer?
     We offer necklaces, bracelets, rings, earrings, anklets, tie clips and cufflinks
  2. What materials are your products made from?
     All our items are made of 100% recycled 925 sterling silver, with options of 18ct plated gold, rosegold, or rhodium plating. We also use ethically sourced gemstones.
  3. What is your standard shipping time?
    For domestic shipping, we offer next-day express and 3-5 day standard options. International shipping times vary.
  4. Do you offer free shipping?
    Yes, we have free shipping options available.
  5. What payment methods do you accept?
     We accept major credit and debit cards, PayPal, Apple Pay, Shop Pay, Klarna, Clearpay, and Amazon Pay.
  6. Do you ship internationally?
    Yes, we ship worldwide.
  7. Is your jewellery eco-friendly?
     Yes, we use 100% recycled 925 sterling silver, ethically sourced gemstones, and sustainable packaging.
  8. Do you offer any warranties?
     We offer a 6-month warranty on all items.
  9. Do you have a customer loyalty program?
     Not currently, but stay tuned—something is in the works!
  10. How do I find my ring size?
    Check out our online sizing guide for help.
  11. How do I care for my Latelita jewelry?
    Store in a cool, dry place and clean with a soft cloth. Avoid contact with harsh chemicals. For more info please refer to this link.
  12. Can I make changes to my order after placing it?
    Please contact us within 24 hours to make any changes.
  13. What is your return policy?
    Please refer to our returns portal for full details on our return policy.
  14. How can I track my order?
     An email with tracking information will be sent once your order is shipped.
  15. Is your site secure?
     Yes, we use SSL encryption to ensure your data is safe. We are also 100% compliant with GDPR laws in effect, all over the world. We use Cookie Bot as platform to manage our customers cookie preferences.
  16. How can I get in touch with customer service?
    You can email us at [email protected] or reach out via our Business WhatsApp at +447956 302208.
  17. Do you offer gift wrapping?
     Yes, gift wrapping is available. Please select this option at checkout.
  18. Do you offer custom pieces?
     Currently, we do not offer custom pieces.
  19. How do I use a promo code?
     If you have a code please enter it in the "Promo Code" field at checkout.
  20. Is it safe to order during COVID-19?
     Yes, we follow all recommended safety protocols during packaging and shipping.
  21. Are your gemstones ethically sourced?
     Yes, we use ethically sourced gemstones in our jewelry.
  22. Can I cancel my order?
     Orders can be canceled within 24 hours of placement.
  23. Do you offer express shipping for international orders?
     Yes, we offer both express and standard international shipping options at check out.
  24. What is the difference between gold-plated and sterling silver items?
     Gold-plated items have a layer of 18ct gold over sterling silver, while sterling silver items are made of 925 sterling silver.
  25. What are the shipping costs?
     Shipping costs vary based on location and chosen shipping method.
  26. How do I sign up for the newsletter?
     You can sign up at the bottom of our homepage.
  27. What is Klarna?
    Klarna is a payment service that allows you to pay for your purchase over time. Click here for more information.
  28. Do your earrings come as a pair or single?
     Please refer to the product description to see if the earrings are sold as a pair or single.
  29. What does 18ct plated mean?
     It means a layer of 18-carat gold is applied over the sterling silver base.
  30. Are your products nickel-free?
     Yes, all our products are nickel-free and hypoallergenic.

All Latelita pieces come with 6 months warranty against manufacturing defects. Such defects occur within the first few times the piece is worn and such items are replaced free of charge.

Please note that our warranty does not cover the following:

*Loss or accidental damage

*Damage from regular wear and tear. This includes broken chains and clasps, scratches, dropped stones.

*Damage from improper use or storage (pulled chains, bent studs, lost earring backs, dropped items, oxidation due to improper storage)

*Items purchased through 3rd party retailers. Please reach out to the retailer directly to get further assistance.

We offer repair service for all* items at a cost of £25+VAT. In cases where an item is not possible to be repaired we may offer a replacement item free of charge.

* All items that are still available for sale on our website. Discontinued items are not included in this offer.

Silver Jewellery Care & Maintenance

Latelita jewellery is made from high quality 925 Sterling Silver and Gold-plated sterling silver and with proper care and maintenance it will last a lifetime.

A good rule of thumb is to let the jewellery be the last thing you put on in the morning and the first thing you remove in the evening.

Sterling silver is prone to tarnishing, use a silver polishing cloth regularly to prevent tarnish from forming. Anti tarnish papers are also recommended.

Store your jewellery in a zip lock bag as this will prevent scratches and tarnishing when your jewellery is not being worn. Remove your jewellery when showering, swimming or applying perfumes and lotions – this will also prevent tarnishing.

Make sure to remove your jewellery out of the presentation box as soon as you receive your item and place it in a zip lock bag for storage if you are not going to wear it immediately. Extended periods of being kept inside the presentation box  may cause your item(s) to tarnish due to moisture in the air.

Polishing 

Sterling silver is an active element and is prone to tarnishing; a dulling that naturally occurs when silver reacts with sulphur or hydrogen sulphide in the ambient air,(or inside the presentation box) and care should be taken to avoid the build-up of tarnish. Polishing the sterling silver regularly with a silver polishing cloth will prevent the tarnish from forming and keep the high shine of the sterling silver intact. However, it will not remove scratches. If your jewellery is tarnished you can clean it with Goddards Long Term Silver Polish Cloth and bring it back to its first day shine.

Cleaning your jewellery

A safe way to clean most jewellery is to pour a small amount of a mild liquid soap in lukewarm water and use a small, soft brush. Toothbrushes are ideal for cleaning jewellery which can otherwise be difficult to clean. If the jewellery is very dirty, leave it to soak for about 10 minutes. Rinse with clean water and pat dry with a soft, clean cloth.

Silver polishing liquids and silver dips

Silver polishing liquids are definitely not recommended.  Mild silver dips (like Goddard’s Silver Dip) are recommended for tarnished items but should be used with extra care as they may destroy the oxidised details present on some Latelita designs. Silver dip can be used as long as it is rinsed away completely. If residue dip solution remains on especially the clasps and chains it may eventually destroy the look of your jewellery piece.

Oxidised sterling silver

Oxidised details (darker areas on the design) are found on some Latelita sterling silver pieces. To preserve the oxidation, do not polish the jewellery aggressively as it will wear away the oxidised finish. Oxidised sterling silver and sterling silver with oxidised details should not be subjected to silver polishing liquids, silver dips and ultrasonic cleaning.

The oxidised finish will disappear with time and this is not considered a defect, but a natural result of wear and tear. The oxidised finish can be reapplied by a goldsmith.

Plated jewellery

For daily care, wipe the jewellery gently with a soft cloth. Do not polish the item aggressively as it will only serve to wear away the plating. Avoid contact with abrasive or rough surfaces as a scratch may cut through the plated surface. Do not expose to silver polishing liquids and ultrasonic cleaning.

The plated finish will wear away over time. This is considered normal wear and tear rather than a defect. It is possible for a goldsmith to re-plate the jewellery item. We also offer re-plating service at a cost defined per individual product. Please contact [email protected] for more information. 

Protecting your jewellery

Corrosion of jewellery occurs under moist or wet conditions, especially when also exposed to warmth and air. Perspiration from jewellery wear is a common cause of corrosion. Jewellery should never be worn in the bath, while swimming, in the sauna or when participating in sports.

Do not expose the jewellery to contact with make-up, hairsprays, creams and perfumes as they can speed up the tarnishing process. Avoid exposing your jewellery to household chemicals including bleach and ammonia as they can damage the metals.

A good rule of thumb is to let the jewellery be the last thing you put on in the morning and the first thing you remove in the evening.

Storage

Make sure to remove your jewellery out of the presentation box as soon as you receive your item and place it in a zip lock bag for storage if you are not going to wear it immediately. Extended periods of being kept inside the presentation box may cause your item(s) to tarnish due to oxidisation.

To minimise scratches and other damage, store the jewellery separately in a tarnish-resistant pouch, or in a separate compartment in a protective box. It will minimise scratches and other damage and prevent tarnish.

It is recommended that Latelita jewellery is either put in a small zip lock bag inside the box provided or that silica gel packets or anti-tarnish strips are added to the box, as they will absorb the moisture etc from the air and slow down the tarnishing process.

Warranty

All Latelita pieces come with 6 months warranty against manufacturing defects. Such defects occur within the first few times the piece is worn and such items are replaced free of charge.

Please note that our warranty does not cover the following:

*Loss or accidental damage

*Damage from regular wear and tear. This includes broken chains and clasps, scratches, dropped stones.

*Damage from improper use or storage (pulled chains, bent studs, lost earring backs, dropped items, oxidation due to improper storage)

*Items purchased through 3rd party retailers. Please reach out to the retailer directly to get further assistance.

We offer repair service for all* items at a cost of £25+VAT. In cases where an item is not possible to be repaired we may offer a replacement item free of charge.

* All items that are still available for sale on our website. Discontinued items are not included in this offer.


All our jewelry is made with sterling silver 925 and is then plated with gold or rose gold. Sterling silver is an excellent choice for those with sensitive ears. We aim to provide elegant options that cater to a variety of preferences while emphasizing comfort and quality.

Company/Policies

OUR STORY

EAST MEETS WEST

Welcome to Latelita, where the charm of seaside Portsmouth melds with the mystique of Istanbul to create exquisite pieces of jewellery. Our brand was born out of a shared passion for design and craftsmanship by partners & designers, Lee Paynter and Alpay Turfan. With Lee's British roots offering a keen eye for detail and elegant simplicity, and Alpay's Istanbul background infusing rich cultural heritage and vibrant aesthetics, Latelita is a harmony of two distinct worlds. We invite you to explore our collections, meticulously crafted to celebrate the beauty of diversity and the allure of unity in each unique piece.

FIGHTING FOR A BETTER WORLD

At Latelita, we're more than just a jewellery brand. As an LGBTQIA+ owned business, we understand the importance of representation, diversity, and inclusivity. Our founders, Lee Paynter and Alpay Turfan, have always been vocal advocates for equal rights and have made it their mission to use Latelita as a platform for positive change. Over the years, we've proudly supported numerous charities through the sale of our jewellery. From fighting for equal rights for all, to providing resources and support for victims of domestic abuse, we believe in using our craft to make a tangible difference in the world. When you choose Latelita, you're not only purchasing a beautiful piece of jewellery, but also contributing to a cause that strives to create a safer, more inclusive world for everyone.

QUALITY OVER MASS-PRODUCED

Latelita takes pride in being an independent, family-run business. Unlike mass-produced jewellery brands, we prioritize quality over quantity and personal touch over industrial production. Each piece is meticulously crafted with love, care, and a deep understanding of the artistry that goes into creating unique jewellery. As a family-run entity, we are deeply invested in ensuring customer satisfaction and maintaining our reputation for excellence. Every decision at Latelita is made with our customers' best interests at heart - from sourcing the finest materials to designing pieces that capture the spirit of individuality and elegance. With us, you're not just a customer, but a valued member of the Latelita family.

A BRAND THAT VALUES & RESPECTS OUR PLANET

At Latelita, we believe that luxury and sustainability can coexist beautifully. We're committed to reducing our carbon footprint and promoting environmentally friendly practices throughout our operations. From our packaging to our products, every aspect of our business is designed with sustainability in mind. Our packaging is fully recyclable and FSC certified, ensuring it comes from responsibly managed forests that provide environmental, social, and economic benefits. In our jewellery, we use 100% recycled sterling silver, significantly reducing our environmental impact. We also partner with couriers who offset their carbon emissions, further contributing to our green initiatives. Moreover, we prioritize ethical sourcing, using only gemstones that are obtained in a responsible and sustainable manner. When you choose Latelita, you're not only investing in high-quality, elegant jewellery, but also supporting a brand that values and respects our planet.

ARTISANAL JEWELLERY MADE WITH LOVE  

We take pride in working with the finest artisans and gem cutters, which gives us the unique advantage of being able to conceptualize, design, and handcraft iconic pieces within our atelier. Whether you're seeking to make a statement with our conversation pieces or searching for the perfect gift, Latelita is your one-stop destination. We're excited to virtually welcome you to the world of Latelita.

From our unwavering commitment to design integrity, to our online atelier and our acclaimed 5-star customer service, we've made no compromises. We sincerely hope that this will entice you to keep returning to our store, where more fabulousness awaits you.

CONTACT

WHATSAPP ENQUIRIES

+44 7956 302208

TELEPHONE ENQUIRIES:  MONDAY - FRIDAY, 10:00AM - 4.30PM GMT

TEL: +44 2392 818492

 

WHOLESALE & DISTRIBUTION

If you would like to be a Latelita stockist and to apply for a wholesale account, please send us a message via our Whatsapp Channel

 

 COMMUNICATION ADDRESS

2A LENNOX MANSIONS, CLARENCE PARADE, SOUTHSEA PO5 2HZ HAMPSHIRE

UNITED KINGDOM 


At Latelita, only one discount can be applied for each purchase. Welcome discounts or other similar coupons cannot be used on already discounted items. However, you can save them for future purchases on non-sale items. Remember, sale items have already been reduced in price and this is taken into consideration with our discount policy.

If you received an item that did not meet your expectations or wish to return it for any reason, you can start the exchange or refund process with Latelita (including earrings):

  1. Follow the instructions on our returns portal.
  2. Use the original packaging where possible.

Depending on your preference, expressed in the return instructions, we will arrange for an exchange or refund once the item is back in UK and has been reviewed. Items shipped to our collection centres in Sarasota,US and Bitterfield-Wolfen, DE may take slightly longer to process after being delivered with the tracking provided by our portal.

All Sample Sale items are non refundable. Items can be exchanged for alternative products or store credit only. 

To initiate a return for an item you have purchased from Latelita, please follow these steps:

  1. Visit our returns portal 
  2. Create your prepaid return label following the instructions provided.
  3. Ensure that the item is returned in its original packaging, securely placed between the 2 inserts provided.
  4. Post your parcel using the label provided (or your own label) within the 14-day return period.

Your refund will be processed once we receive and inspect the returned item. If you encounter any issues with the portal or require further assistance, please reach out to Latelita Customer Care.

Deliveryh

We strive to deliver all orders within 1-20 working days if the items are in stock. If the items you order are "Out of Stock," we will dispatch the order as soon as the product becomes available. Should we be unable to source the item, we will contact you to inform you of this.

All domestic orders will be shipped in our signature Latelita packaging, enclosed within a non-transparent, non-branded, waterproof grey plastic bag. Each parcel is dispatched via a trackable delivery service, requiring either a signature upon receipt or photographic evidence of delivery with GPS confirmation, depending on the parcel's value. If you reside in a block of flats, we cannot ensure the safety of your delivered parcels in communal areas, and you accept the associated risks. Royal Mail will deliver parcels according to their procedures, and we cannot be held liable for parcels that are stolen or lost post-delivery. You will be notified of your delivery tracking via SMS and/or email. Please make alternative arrangements if you will not be available at the expected delivery time, either by adjusting your delivery date via the Royal Mail website or ensuring someone is available to collect your parcel. The same risks apply if you reside in a house. We do not accept liability for items delivered to communal areas.

Multiple SAMPLE SALE orders will be shipped in a single signature Latelita packaging. Domestic orders below £75 will attract a shipment charge of £4.99, and international deliveries below the minimum treshold will attract the relevant shipment charge as mentioned on our shipping policy.  

All heavily reduced items (above or equal to %30), end of season sales and sample sales items are non-refundable. Items may be exchanged for alternative products or store credit only.

Shipping costs are calculated based on the country of delivery.

Advertised delivery times are estimated based on information provided by our contracted carriers, depending on the country and service class selected, and are not guaranteed. Customs authorities may hold a parcel for as long as necessary before clearance is completed. Customs clearance waiting times are beyond our control and cannot be counted towards estimated delivery times. If your postal address falls within a Remote Area, delivery times may be significantly longer. No refunds will be issued for Express Delivery charges if the estimated delivery times cannot be met.

Duties & Taxes

We include the cost of all duties and taxes in your order (DDP) for the following countries: UK, USA, AU, AT, BE, BG, CA, CH, HR, CY, CZ, DE, DK, EE, ES, FI, FR, GR, HU, IE, HK, IL, IS, JP, IT, LA, LT, LU, MT, MC, NL, NO, NZ, PL, RO, SA, SE, SG, SL, SK, UAE, ZA, BH, KR, CN, OM.

For NO and CH, we offer both DDP and DAP delivery services at checkout, allowing you to choose whether to pay duties and taxes in advance.

If you are ordering from outside the listed destinations, the price you pay will exclude all relevant duties and taxes. As the recipient of the order, you will need to pay any import duties and taxes directly to the carrier to release your order from customs. We cannot advise on the exact amount and recommend you contact your local customs office/tax authority before placing an order.

Cancellation

You may cancel an order provided the goods have not been dispatched. Our terms and conditions do not affect your statutory rights.

Refusing Delivery

If you refuse to accept delivery of all or part of your order (where the products or packaging do not appear to be damaged or defective), you will be responsible for the postage charges. Any fees and charges incurred by the retailer due to a package being refused will be deducted from your merchandise refund. This will also apply if delivery has been attempted, and the item is awaiting collection from a postal depot, and the item is not collected.

Offer/Discount Codes

All offer codes are applied to the order value, excluding delivery costs, and are subject to our general Terms and Conditions.

The offer code must be entered in the Voucher Code field on the checkout page for the discount to be applied to the order. Unless stated otherwise, discounts cannot be combined, and only one offer can be applied to any order.

The newsletter sign-up discount on your first order is not automatically applied. On your first checkout from our webstore, you need to enter the voucher code received via email. This offer cannot be combined with other offers and is not valid for already discounted items or during campaign periods such as Black Friday, Cyber Monday, Winter Sales, Summer Sales, Sample Sales, and Flash Sales periods. Generally, different marketing offers cannot be combined on a single order.

Klarna

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer the following payment options: Pay Later, Pay in 3. Further information and Klarna’s user terms can be found here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection laws and Klarna’s privacy statement.

Marketing offers can be amended or withdrawn at any time without prior notice.

Delivery

We aim to deliver all orders within 2-7 days if the goods are in stock. If the goods you order are “Out of Stock” we will send out the order to you as soon as the product becomes available again. If we cannot source the item we will contact you to inform you.

All our regular orders are sent in our signature Latelita packaging and sent via recorded delivery, with a signature required on receipt.

Multiple SAMPLE SALE orders will be shipped in a single signature Latelita packaging. Orders below £19 will be levied a shipment charge of £3.99 for domestic deliveries and £6.99 for international deliveries. 

Shipping is calculated based on country of delivery.

Duties & Taxes

We include the cost of all duties and taxes in your order (DDP), so you won't need to pay any additional fees if you are located in any of the following countries:

UK, USA, AU, AT, BE, BG, CA, CH, HR, CY, CZ, DE, DK, EE, ES, FI, FR, GR, HU, IE, HK, IL, IS, JP, IT, LA, LT, LU, MT, MC, NL, NO, NZ, PL, PT, RO, SA, SE, SG, SL, SK, UAE, ZA, BH, KR, CN, OM.

For only NO and CH we offer both DDP and DAP delivery services at check out whereby you can choose whether to opt in for paying duties and taxes in advance or not.

If you are ordering from outside the destinations listed above, the price you pay  will exclude all relevant duties and taxes. As the recipient of the order, you will need to pay any import duties and taxes directly to the carrier to release your order from customs. We are unable to advise on the exact amount, and recommend you contact your local customs office/tax authority before placing an order.

 

Cancellation

You can cancel an order provided that the goods haven't been dispatched. Our terms and conditions do not affect your statutory rights.

Refusing delivery

If you refuse to accept delivery of all or part of your order (where the products or packaging do not appear to be damaged or defective) you will be responsible for the postage charges. Any fees and charges incurred by the retailer due to a package being refused will be deducted from your merchandise refund. The same will apply if the tracking states that delivery has been attempted and the item is awaiting collection from a postal depot, and that item is not collected.

Offer/Discount codes

All offer codes are applied to the value of the order, excluding delivery costs and are subject to our general Terms and Conditions.  

The offer code must be entered in to the Voucher Code field on the check out page and applied for the discount to be deducted from the order.Unless stated, discounts cannot be combined and only one offer can be applied to any order.  Newsletter sign up discount of 10% on your first order is not automatically applied. On your first check out from our webstore, you need to enter the voucher code you have received on the email address you have used to sign-up. This offer can not be combined with any other offers.

 

KLARNA

 In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:

  • Pay Later
  • Pay in 3

Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna`s privacy statement.

Marketing offers can be amended or withdrawn at any time without prior notice.

Our hassle-free returns policy

We want you to be happy with every purchase. That's why we have a no hassle returns policy. We accept all returns, including earrings as long as they are unworn/untried.

It’s simple, contact us within 14 days from the receipt of your item and create your returns request via our portal. 

Orders placed through Latelita

latelita.happyreturns.com

Orders placed through Debenhams

latelita.happyreturns.com

 

Any item(s) in your order can be returned* for a refund or a credit note using our portal using the link below if the items have been unworn/untried, and are in resalable condition. (*excludes gift bag, gift wrapping and custom-made items)

All heavily reduced items (above or equal to %30), end of season sales and sample sales items are non refundable. Items can be exchanged for alternative products or store credit only. 

Please note that your returns may require label(s) and documents to be printed prior to posting. We do not provide these pre-printed inside your delivery parcel to be able to do our part to preserve the environment.

Refund requests may be subject to a returns processing fee to cover the return postage of each order.  Below you may find the fees that may be deducted from your original refund. (above rules do not apply to Debenhams orders)

Exchanging an unwanted product with an alternative product:




To start your exchange, please follow the link to our returns portal and select the option to exchange your item for an alternative.
Once you’re on the portal, you’ll be guided to choose the item you’d like to exchange for. This will be processed as a new purchase, so please follow the usual checkout steps. When you complete the checkout, your payment will be processed, and you’ll be redirected back to the returns portal where you’ll receive a prepaid return label to send back the unwanted item.
Important:Please avoid using your browser’s back button during checkout as this may disrupt the process.
As soon as we receive your payment, we’ll dispatch your new item right away, so you don’t have to wait for the returned item to reach us. Once we receive the unwanted item, we’ll issue a full refund for it.

If you have any questions or need further assistance, don’t hesitate to reach out!


Debenhams orders can be exchanged with alternative items directly via our own portal in the same way as explained above.

Debenhams customers needs to type in their Logistics Order Number instead of Debenhams Order Number to be able to access the portal which can be found on the original delivery note. If you can`t locate this number please contact us on [email protected]. Pierced earrings are non-refundable as per Debenhams returns policy.

You will be given an option to send using your own label (without a returns processing fee) should you not wish to use our labels.

If you have opted to use your own label to return an item internationally, make sure to mark the item as “Returned Merchandise” in the customs forms. If otherwise, the parcel will attract customs duties and import taxes and the delivery will be refused.

You may opt to buy your own postage and avoid paying refund processing fees mentioned as per below

UK £5.99 (via Royal Mail) Free for exchanges, credit notes and faulty items.

US $36.95 (via UPS)

CA C$28.99 (via UPS)

AU A$73.99 (via DHL)

Europe within EU €19.99 (via UPS or DHL)

Europe outside EU €34.99 (via DHL)

SG S$75.99 (via DHL)

NZ NZ$90 (via DHL)

HK HK$450 (via DHL)

JP ¥7600 (via DHL)

CN CN¥395 (via DHL)

DK Kr350 (via DHL)

CH Fr46.99 (via DHL)

PL Zł220 (via DHL)

HU Ft17960 (via DHL)

NO Kr530 (via DHL)

IS Kr4000 (via DHL)

BG Лв92 (vai DHL)

CZ Kč1100 (via DHL)

SE Kr530 (via DHL)

UAE AED210 (via DHL)

SA SR245 (via DHL)

IL ₪180 (via DHL)

ZA R1000 (via DHL)

RO Lei230 (via DHL)

Domestic exchanges and credit notes are not subject to a returns processing fee.

For international orders a processing fee will be applied for returns. You can avoid this fee if you send the item by purchasing your own label.

If you send your item for an exchange or a credit note and then change your mind, a processing fee will still be applied in accordance with the rates above.

Returns policy & Procedure

You must request a return/exchange within 14 days of receiving your order using our returns portal. For your return to be accepted, the item must be received back by us within 28 days of when it was first received by you. Otherwise your returns will be rejected.

Happy Returns Portal.

For all returns (whether domestic or international) our portal will generate a returns label, returns form and instructions on how to post your package. We will email you any shipping documents required.

You will be given an option to send using your own label should you not wish not to use our labels.

If you have opted to use your own label to return an item internationally, make sure to mark the item as “Returned Merchandise” in the customs forms. If otherwise, the parcel will attract customs duties and import taxes and the delivery will be refused.

All items must be sent back to us in the original packaging provided where possible.

Where provided, any branded packaging such as dust bags, jewellery boxes and tags should be included in your return.

Items must not be soiled. Only untried/unworn earrings are returnable.

You cannot return items that have been made to order or customized for you.

Gift wrapping and gift packaging are non-refundable.

We will keep you updated on the process as your returns travel through the returns network. Once your parcel is received and inspected your refund or credit note will be issued in line with our returns policy.

Accepted returns can only be credited to the original payment method.

Original shipping charges will not be refunded.

Where an exchange is required the requested exchange item will be reserved in our stock via Happy Returns Portal at the time of request to avoid any disappointment to our customers.  So, if at any time you change your mind regarding the exchange, please do get back to us immediately so that we can remove the reservation and make the item sell-able again.

All questions and queries will be handled by our expert customer service team, so please contact us with any questions on [email protected] so we can help you.

Faulty Goods

If the item is faulty when you receive it, please inform our Customer Service team within 14 days from the date you received it, via email to [email protected] Please include a photo and description of the fault.

We will arrange a return for a refund or replacement for you. You will not be charged for the return’s labels provided.

If you have had the item for over 14 days, we will investigate this for you. Please get in touch [email protected]

Please note that we're unable to offer a free repair, replacement, or refund for items that you have owned longer than 6 months.

Items which are damaged or because of normal wear and tear; by accident ; or through misuse will not be considered faulty.

Extended Christmas Returns

Valid on all orders placed between 14th November and 21st December
Return items for exchange or credit before 4th January. For cash refunds you have to make a return request within 14 days from date of delivery. 

Pre/After Sales Support

If you're interested in an item that's currently out of stock, please visit our website and click on the product. There you can sign up to receive notifications when the item is back in inventory. Our estimates indicate that out-of-stock items should be available again by the middle of the indicated month.

To use your sign-up discount code at Latelita, apply the code at checkout for an extra percentage off. Keep in mind that the discount only applies to items that are not already on sale or discounted. Happy shopping!

To receive a discount on your first order, simply sign up on our website. Upon signing up, you'll receive an email to confirm your subscription. Click on the link provided to confirm your subscription. Then you will receive another email that contains a personalised discount code for your initial purchase. Furthermore, we'll keep you updated via email about any upcoming sales or promotions.

If you forgot to apply a discount code to your recent purchase, you don't need to worry. We can create a refund for the discounted amount back to your original payment method. Please contact us at [email protected] 

After your order has been packed and shipped, you will receive a tracking link. You can use this link to monitor the delivery status of your parcel via the responsible courier service, ensuring you know exactly when to expect your delivery.

If you need a prepaid label for your return, follow these steps:

  1. Access our returns portal
  2. Enter your order number and postcode to generate your prepaid return label.

Unfortunately, if the portal is not working, please contact customer care for alternative ways to receive your prepaid label and ensure a prompt refund for eligible returns.

If you have placed an order with Latelita and have not received it or would like to request a refund for other reasons, please contact our customer care team at [email protected]. If the order has already been delivered and signed for, we may provide proofs such as a signature and delivery confirmation. For refunds, we will process your request promptly after reviewing the circumstances of your order.

Please reach out to Latelita Customer Care if you wish to find out who sent you a gift. Due to data protection regulations, we can only disclose a limited amount of information, but we'll do our best to assist you within those constraints.

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